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Froggy Jumps
Froggy Jumps

Quiz sobre Cobranza Telefónica

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Quiz sobre Cobranza Telefónica

Froggy Jumps

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About this activity

Preguntas básicas sobre cobranza telefónica.

Created by

Cristy Orta
Cristy Orta
Ecuador

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Quiz sobre Cobranza Telefónica
 

Froggy Jumps

Quiz sobre Cobranza TelefónicaOnline version

Preguntas básicas sobre cobranza telefónica.

by Cristy Orta
1

¿Qué es la cobranza telefónica?

2

¿Cuál es un objetivo principal de la cobranza telefónica?

3

¿Qué debe hacer un agente en cobranza telefónica?

4

¿Qué información es importante tener antes de llamar al cliente?

5

¿Cuál es una buena práctica en cobranza telefónica?

6

¿Qué tono debe usar un agente en cobranza telefónica?

7

¿Qué se debe evitar durante una llamada de cobranza?

8

¿Cuál es una ventaja de la cobranza telefónica?

9

¿Qué debe hacer después de una llamada de cobranza?

10

¿Por qué es importante la empatía en cobranza telefónica?

 
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