Quiz: Clarifying & Active Listening

Froggy Jumps

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ClienTalk 1.01

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Филипп Леонидович

Belarus

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Quiz: Clarifying & Active Listening


Froggy Jumps Quiz: Clarifying & Active ListeningOnline version ClienTalk 1.01 by Филипп Леонидович 1 We’ve been getting a lot of returns lately, and it's hurting our margins. a Can you walk me through your marketing strategy? b Let me make sure I’ve got this right — the high return rate is impacting your profits? c What’s the timeframe you have in mind? 2 Honestly, we just want a system that’s easy for the whole team to use. a Would you say your main priority is ease of use? b What color scheme would you prefer? c That’s interesting. Let me show you a demo. 3 Right now it’s all tracked in spreadsheets, and it’s getting messy. a So what you're looking for is an upgrade in hardware? b Can you walk me through how you currently manage the data? c Would it be okay if I talk about our pricing plans? 4 It’s not every day, but the issue keeps coming back at random times. a How often does this issue come up? b What would success look like for you? c Just so I’m clear — you’ve never experienced this before? 5 Honestly, it’s hard to tell what’s working and what’s just wasting money. a Just to clarify — you’d like to increase your ad budget? b Would you like to book a meeting next Tuesday? c Let me make sure I understand you correctly — you're not confident in the current performance data? 6 There’s just too much manual work, and it slows everything down. a Let me make sure I’ve got this right — the amount of manual work is the main bottleneck? b Can I ask if you like working manually? c So, automation is something you’re completely against? 7 We’re hoping to launch this in the next couple of months. a Would you say your main priority is customer loyalty? b What’s the current hiring plan on your side? c What’s the timeframe you have in mind? 8 I’m not sure if it’s a problem with our system or just user error. a Just to check — are you blaming your users? b Just to clarify — you’re trying to understand if it’s technical or user-related? c Would you say your main priority is training? 9 I think that’s pretty much everything I wanted to mention. a Would it be okay if I ask just a couple more questions to get a clearer picture? b Great! Let’s close the deal right away. c Can you walk me through your branding colors? 10 It’s just not working for us. That’s all I can say. a Could you give me a bit more detail on that? b Just so I’m clear — you love the current setup? c Let me tell you what’s working for other clients.

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Quiz: Clarifying & Active Listening

Froggy Jumps

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Quiz: Clarifying & Active ListeningOnline version

by Филипп Леонидович

We’ve been getting a lot of returns lately, and it's hurting our margins.

Honestly, we just want a system that’s easy for the whole team to use.

Right now it’s all tracked in spreadsheets, and it’s getting messy.

It’s not every day, but the issue keeps coming back at random times.

Honestly, it’s hard to tell what’s working and what’s just wasting money.

There’s just too much manual work, and it slows everything down.

We’re hoping to launch this in the next couple of months.

I’m not sure if it’s a problem with our system or just user error.

I think that’s pretty much everything I wanted to mention.

It’s just not working for us. That’s all I can say.