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Crossword Puzzle
Crossword Puzzle

crucigrama callcenter

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crucigrama callcenter

Crossword Puzzle

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About this activity

crucigrama callcenter

Created by

Roberto Bravo
Roberto Bravo
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crucigrama callcenter
 

Crossword Puzzle

crucigrama callcenterOnline version

crucigrama callcenter

by Roberto Bravo
1

Persona que se comunica ..

2

Métrica que mide el contentamiento del cliente con el servicio recibido.

3

El objetivo principal de cada interacción....

4

Tiempo que un cliente pasa en la línea ....

5

Profesional encargado de atender....

6

Líder...

7

Pausa que un agente puede necesitar hacer durante una llamada para buscar información

8

Capacidad de entender...

9

Sistema de Respuesta de Voz Interactiva que permite a los clientes navegar por un menú de opciones (siglas en inglés).

10

lo que se debe indicar al finalizar una atencion

11

es el Kpi mas importante

12

es el supervisor mas bello de entel ;)

8
3
7
10
1
11
12
9
6
2
 
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