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Crossword Puzzle
Crossword Puzzle

Glosario de Servicio al Cliente

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Glosario de Servicio al Cliente

Crossword Puzzle

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About this activity

Términos clave para atención y soporte.

Created by

Edgar Dario Pico Mora
Edgar Dario Pico Mora
Colombia

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Glosario de Servicio al Cliente
 

Crossword Puzzle

Glosario de Servicio al ClienteOnline version

Términos clave para atención y soporte.

by Edgar Dario Pico Mora
1

Acto de escuchar y responder a las necesidades del usuario.

2

Grado en que el cliente siente que sus necesidades han sido cumplidas

3

Capacidad de entender y compartir los sentimientos de otros.

4

Situación que afecta la experiencia del cliente y debe ser resuelta.

5

Intercambio de información entre cliente y proveedor.

6

Introducción de mejoras en los procesos para ofrecer un mejor servicio.

7

Conjunto de acciones destinadas a satisfacer las necesidades del cliente.

8

Persona que adquiere un producto o servicio y espera atencion de calidad.

9

Persona o empresa que aplica ideas nuevas para mejorar la experiencia del cliente

10

Época en la que el cliente es el centro de todas las decisiones del negocio.

11

Que logra su propósito, como resolver una duda o queja del cliente.

12

Desacuerdo entre el cliente y el proveedor que debe ser manejado con respeto.

13

Esfuerzo del equipo para garantizar una buena atencion.

14

Grupo de personas que colaboran para ofrecer un excelente servicio.

15

Expectativas o requerimiento del cliente que deben ser cubiertos.

16

Ayuda tecnica o emocional brindada al cliente para resolver dudas o problemas

17

Prestar atención activamente a los que el cliente dice para entenderlo mejor.

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