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Desafío sobre Objeciones y Quejas de Clientes

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Desafío sobre Objeciones y Quejas de Clientes

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¿Puedes identificar las afirmaciones correctas sobre objeciones y quejas?

Created by

Rosario Liriano
Rosario Liriano
Dominican Republic

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Desafío sobre Objeciones y Quejas de Clientes
 

Desafío sobre Objeciones y Quejas de ClientesOnline version

¿Puedes identificar las afirmaciones correctas sobre objeciones y quejas?

by Rosario Liriano
1

Las objeciones de los clientes siempre son una pérdida de tiempo.

2

Solo las quejas formales deben considerarse, las informales no.

3

Las quejas de los clientes deben ignorarse si parecen poco importantes.

4

Las objeciones siempre indican que el cliente está insatisfecho sin motivo.

5

Responder a una queja con evasivas es la mejor estrategia.

6

Las objeciones pueden revelar necesidades no expresadas del cliente.

7

Responder rápidamente a una queja ayuda a mantener la confianza del cliente.

8

Es importante escuchar atentamente las quejas de los clientes.

9

Las objeciones de los clientes pueden ser una oportunidad para mejorar.

10

Una queja bien gestionada puede fortalecer la relación con el cliente.

 
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