NOVA Leap

Froggy Jumps

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About this activity

Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully??

Created by

Jennifer Bell

United States

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Top 10 results

#	Player	Accuracy	time
1	Sam A July 23, 2025	% 100	00:58
2	Fitema July 23, 2025	% 100	01:09
3	Simone July 23, 2025	% 90	00:49
4	Tayo July 22, 2025	% 90	01:16
5	Trudy Frank July 23, 2025	% 90	01:18
6	Latifa July 23, 2025	% 90	02:01
7	Andy July 23, 2025	% 80	01:27
8	Gabby July 23, 2025	% 70	01:03
9	Stephanie J July 23, 2025	% 70	01:14
10	Dean July 23, 2025	% 30	01:32

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Froggy Jumps NOVA LeapOnline version Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully?? by Jennifer Bell 1 True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer. a True b False c I don't know 2 To prevent your call's task from attaching to an unrelated case, you should... a Create a new case or have the existing case up through the end of the call. b Open a NOVA session just to take calls from. c Nothing - leave the unrelated case. 3 True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case. a True b False c I don't know 4 True or False: You can only enter a missing contact on your case once it has already closed. a True b False c I don't know 5 True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA. a True b False c I don't know 6 True or False: You can view the BL status (i.e. 1, 60) in NOVA. a True b False c I don't know 7 What are the required fields when creating a contact in NOVA? a First and Last name, Phone Number, Email Address, Job Title (if available), Partner Code/Account b First and Last name, Phone Number, Fax Number, Email Address c Last Name, Phone Number, Email Address, Partner Code 8 True or False: As a rep, you can only make a list view for your teammates to see. a True b False c I don't know 9 What feature can assist you in locating contact information for internal contacts either locally or internationally? a Next Best Action b Team Helper c Quick Text 10 When updating your signature or greeting, where would you perform this function in settings? a Customize My Pages b External Credentials c Advanced User Details

Froggy Jumps

NOVA LeapOnline version

Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully??

by Jennifer Bell

True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer.

True

False

I don't know

To prevent your call's task from attaching to an unrelated case, you should...

Create a new case or have the existing case up through the end of the call.

Open a NOVA session just to take calls from.

Nothing - leave the unrelated case.

True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case.

True

False

I don't know

True or False: You can only enter a missing contact on your case once it has already closed.

True

False

I don't know

True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA.

True

False

I don't know

True or False: You can view the BL status (i.e. 1, 60) in NOVA.

True

False

I don't know

What are the required fields when creating a contact in NOVA?

First and Last name, Phone Number, Email Address, Job Title (if available), Partner Code/Account

First and Last name, Phone Number, Fax Number, Email Address

Last Name, Phone Number, Email Address, Partner Code

True or False: As a rep, you can only make a list view for your teammates to see.

True

False

I don't know

What feature can assist you in locating contact information for internal contacts either locally or internationally?

Next Best Action

Team Helper

Quick Text

When updating your signature or greeting, where would you perform this function in settings?

Customize My Pages

External Credentials

Advanced User Details

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

NOVA Leap

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

NOVA LeapOnline version

by Jennifer Bell

True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer.

To prevent your call's task from attaching to an unrelated case, you should...

True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case.

True or False: You can only enter a missing contact on your case once it has already closed.

True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA.

True or False: You can view the BL status (i.e. 1, 60) in NOVA.

What are the required fields when creating a contact in NOVA?

True or False: As a rep, you can only make a list view for your teammates to see.

What feature can assist you in locating contact information for internal contacts either locally or internationally?

When updating your signature or greeting, where would you perform this function in settings?

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