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Froggy Jumps
Froggy Jumps

Call Center Basics Quiz

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Call Center Basics Quiz

Froggy Jumps

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About this activity

Test your knowledge of call center fundamentals!

Created by

Julissa Estefany Cárcamo
Julissa Estefany Cárcamo
El Salvador

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Call Center Basics Quiz
 

Froggy Jumps

Call Center Basics QuizOnline version

Test your knowledge of call center fundamentals!

by Julissa Estefany Cárcamo
1

¿Cuál es el objetivo principal de la Unidad de Call Center del Nuevo Hospital Rosales?

2

¿Cuál de estos no es un responsable directo en la Unidad de Call Center?

3

¿Quién es responsable de actualizar los flujos de procesos?

4

¿Qué rol tiene el supervisor de turno según el procedimiento?

5

¿Qué significa "Mute" en el contexto del call center?

6

¿Cuál es el saludo inicial recomendado?

7

¿Cada cuánto tiempo debe "refrescarse" la llamada si está en espera?

8

¿Cuál es el tiempo promedio estimado para resolver una llamada?

9

¿Qué se debe evitar durante una llamada?

10

¿Qué se busca con la encuesta de satisfacción?

 
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