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Crossword Puzzle
Crossword Puzzle

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crucigrama
 

Crossword Puzzle

crucigramaOnline version

taller

by Laura Sofia Cubillos Herrera
1

Es el trato respetuoso, oportuno y empático que debe brindar un servidor público

2

Conjunto de normas que regulan el comportamiento del servidor público.

3

Espacios físicos o virtuales por donde se puede contactar a una entidad.

4

Reacción del usuario ante una inconformidad con el servicio recibido.

5

Valores que rigen la Constitución y orientan el actuar estatal.

6

Conjunto de derechos y responsabilidades del usuario frente a las entidades.

7

Acción de manifestar una insatisfacción con tono agresivo o exaltado.

8

Conjunto de características que garantizan una experiencia satisfactoria.

9

Normas, leyes y decretos que regulan la atención ciudadana.

10

Fases o pasos desde que el usuario llega hasta que se soluciona su necesidad.

9
4
6
3
10
7
2
8
 
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