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Froggy Jumps
Froggy Jumps

Examen Básico de Administración de Servicios

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Examen Básico de Administración de Servicios

Froggy Jumps

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About this activity

Prueba tus conocimientos sobre conceptos clave de servicios.

Created by

RENE EDGARDO AREVALO ELIAS
RENE EDGARDO AREVALO ELIAS
El Salvador

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Examen Básico de Administración de Servicios
 

Froggy Jumps

Examen Básico de Administración de ServiciosOnline version

Prueba tus conocimientos sobre conceptos clave de servicios.

by RENE EDGARDO AREVALO ELIAS
1

¿Qué es la percepción del servicio?

2

¿Qué caracteriza la intangibilidad en los servicios?

3

¿Qué es un blueprint del servicio?

4

¿Qué significa la inseparabilidad en los servicios?

5

¿Qué es la fidelización en el contexto de servicios?

6

¿Qué implica la gestión de filas en los servicios?

7

¿Qué son los momentos de verdad?

8

¿Qué es la propuesta de valor?

9

¿Qué caracteriza la variabilidad en los servicios?

10

¿Qué es la tangibilización?

11

Que se entiende por Empresa?

12

Que significa fidelización en el servicio?

13

Que significa tener servicios suplementarios en el servicio?

14

Que es la Administración?

15

Que se entiende por Benchmarking en el servicio?

 
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