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Froggy Jumps
Froggy Jumps

Gestión de Quejas y Reclamaciones

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Gestión de Quejas y Reclamaciones

Froggy Jumps

Played 19
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About this activity

Aprende a manejar reclamos y mejorar la satisfacción.

Created by

Lizeth Villalobos Méndez
Lizeth Villalobos Méndez
Costa Rica

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Gestión de Quejas y Reclamaciones
 

Froggy Jumps

Gestión de Quejas y ReclamacionesOnline version

Aprende a manejar reclamos y mejorar la satisfacción.

by Lizeth Villalobos Méndez
1

¿Por qué es importante gestionar las quejas de los clientes?

2

¿Qué técnica ayuda a mostrar apertura a las quejas?

3

¿Qué es una queja?

4

¿Cuál es un ejemplo de queja por mala atención?

5

¿Qué diferencia hay entre queja y reclamación?

6

¿Qué se debe hacer después de resolver una queja?

7

¿Por qué es importante evaluar las quejas y reclamaciones?

8

¿Qué acción ayuda a evitar que una queja se convierta en reclamación?

9

¿Qué es una reclamación?

10

¿Cuál es una técnica para mejorar la fidelización tras una queja?

 
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