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Quiz sobre Servicio al Cliente en Clase Virtual

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Quiz sobre Servicio al Cliente en Clase Virtual

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About this activity

Pon a prueba tus conocimientos sobre atención al cliente.

Created by

Jessika Alarcon
Jessika Alarcon
Colombia

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Quiz sobre Servicio al Cliente en Clase Virtual
 

Quiz sobre Servicio al Cliente en Clase VirtualOnline version

Pon a prueba tus conocimientos sobre atención al cliente.

by Jessika Alarcon
1

Es mejor ignorar las quejas de los clientes para evitar conflictos.

2

Escuchar activamente ayuda a entender mejor las necesidades del cliente.

3

Responder con respuestas automáticas siempre es suficiente en atención al cliente.

4

La empatía mejora la experiencia del cliente durante una interacción.

5

Responder rápidamente a las consultas de los clientes es importante.

6

La atención al cliente no influye en la fidelidad del cliente a largo plazo.

7

No es necesario verificar si el cliente quedó satisfecho al final de la atención.

8

El servicio al cliente solo se realiza en persona, no en clases virtuales.

9

El uso de un tono cordial y respetuoso genera confianza.

10

La comunicación efectiva es clave en el servicio al cliente.

 
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