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Crossword Puzzle
Crossword Puzzle

Conceptos Clave del PDA Julio 2025

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Conceptos Clave del PDA Julio 2025

Crossword Puzzle

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About this activity

Palabras esenciales del plan de desarrollo.

Created by

Carlos Palacio
Carlos Palacio
Colombia

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Conceptos Clave del PDA Julio 2025
 

Crossword Puzzle

Conceptos Clave del PDA Julio 2025Online version

Palabras esenciales del plan de desarrollo.

by Carlos Palacio
1

Servicio que genera certificación jurídica de un envío

2

Verbo que usamos para continuar interactuando con un cliente, después de una espera.

3

Hace referencia a poner atención en algo que es captado por el sentido auditivo

4

Se identifica y finaliza la gestión adecuadamente de acuerdo al guion establecido.

5

Proceso de dejar registro de las interacciones con los clientes en los aplicativos.

6

El CUN corto hace referencia, envíos superiores a 5 kg, o clientes crédito.

7

Prestar atención consciente al mensaje del interlocutor, para conocer el motivo de la comunicación

8

Comprensión emocional reconocer y compartir los sentimientos de los demás para resolver dificultades

9

Área que se encarga de calificar mis gestiones y generar retroalimentaciones.

10

Cantidad de minutos que puedo dejar a un cliente en espera durante una llamada.

1
10
4
6
2
7
5
9
3
8
 
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