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Desafío de Atención al Cliente BPO

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Desafío de Atención al Cliente BPO

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About this activity

¿Puedes identificar las afirmaciones correctas?

Created by

Daniela Patio González
Daniela Patio González
Colombia

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Desafío de Atención al Cliente BPO
 

Desafío de Atención al Cliente BPOOnline version

¿Puedes identificar las afirmaciones correctas?

by Daniela Patio González
1

La atención en BPO no requiere seguimiento después de la interacción inicial.

2

Los agentes de BPO de atención al cliente deben tener habilidades de comunicación efectiva.

3

La atención al cliente en BPO solo se realiza por chat, no por teléfono.

4

Los agentes de BPO no necesitan habilidades de empatía con los clientes.

5

El BPO de atención al cliente siempre es realizado en el mismo país del cliente.

6

El BPO de atención al cliente puede incluir soporte técnico y ventas.

7

El objetivo principal del BPO de atención al cliente es mejorar la satisfacción del cliente.

8

El BPO de atención al cliente no requiere conocimientos sobre los productos o servicios.

9

La atención al cliente en BPO se realiza desde fuera de la empresa.

10

La capacitación de los agentes en BPO es fundamental para un buen servicio.

 
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