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crucigrama callcenter atributos

Crossword Puzzle

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crucigrama callcenter atributos

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crucigrama callcenter atributos
 

Crossword Puzzle

crucigrama callcenter atributosOnline version

crucigrama callcenter atributos

by Roberto Bravo
1

El ejecutivo/a debe saludar de manera cordial y energética, indicando su nombre (sin apellidos)

2

Ten una actitud positiva, ofreciendo ayuda y mostrando disposición a resolver en todo momento. Ofrece ayuda y/o disposición utilizando el contexto del cliente.

3

Evita los conceptos técnicos. En el caso de usarlos, se deben explicar

4

Demuestra eficiencia y preocupación por el cliente en los tiempos que lo deja en espera. Ejecutivo permite que el Cliente se exprese, evitando interrumpirlo de manera brusca.

5

Utiliza y valida el contexto disponible en WDE para ser más eficiente. Valida que el cliente ha comprendido la información entregada y/o los pasos a seguir

6

Expone seguridad, confianza y buen manejo de la información. Ejecutivo utiliza y retiene toda la información entregada por el cliente, sin necesidad de preguntar algo que ya le fue informado.

7

Informa al menos un canal de autoatención (App-Web-USSD)disponibles para satisfacer sus dudas o requerimientos. El ejecutivo/a debe agradecer el contacto y realizar una despedida cordial

2
4
7
1
3
6
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