Test Your Knowledge

Froggy Jumps

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About this activity

A fun and easy quiz to challenge your mind!

Created by

Pei Shan

Singapore

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#	Player	Accuracy	time
1	pretty girl July 26, 2025	% 100	00:49
2	Pei Shan July 24, 2025	% 90	01:00
3	fely July 24, 2025	% 80	00:51

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Froggy Jumps Test Your KnowledgeOnline version A fun and easy quiz to challenge your mind! by Pei Shan 1 What does making eye contact signifies? a Shows attentiveness and builds trust b Shows that you have perfect eyesight c Shows that you have beautiful eyes 2 What does Nod and Smile signifies? a A form of secret language b Nonverbal cues that signal understanding. c Customer is your friend 3 What does Paraphrase Key Points signifies? a Briefly repeat or rephrase what the customer says to confirm understanding b That the customer's language needs to be improved c Check if your customer can understand what you are saying 4 What does Ask Clarifying Questions signifies? a Expressing doubt if the customer understands what he/she is saying b An attempt to confuse the customer since you cannot convince them to buy c Use short questions like “Can you tell me more?” or “Do you mean…?” 5 What does Avoid Interrupting signifies? a Customer should always give priority to you when you speak b Both you and the customer should not speak c Let the customer finish speaking before responding 6 What does Use the Customer’s Name signifies? a Personalizes the interaction and shows attention b You have a good memory c You should only serve specific customer whom you know by names 7 What does Acknowledge Feelings signifies? a Not concealing and showing your frustration/unhappiness with your customer b Respond with empathy: “I understand that’s frustrating.” c That we are all human with feelings 8 What does Summarize at the End signifies? a Every story has a beginning and an ending b Briefly recap needs or concerns before offering solutions. c You are tired of communicating and want to end the conversation instantly

Froggy Jumps

Test Your KnowledgeOnline version

A fun and easy quiz to challenge your mind!

by Pei Shan

What does making eye contact signifies?

Shows attentiveness and builds trust

Shows that you have perfect eyesight

Shows that you have beautiful eyes

What does Nod and Smile signifies?

A form of secret language

Nonverbal cues that signal understanding.

Customer is your friend

What does Paraphrase Key Points signifies?

Briefly repeat or rephrase what the customer says to confirm understanding

That the customer's language needs to be improved

Check if your customer can understand what you are saying

What does Ask Clarifying Questions signifies?

Expressing doubt if the customer understands what he/she is saying

An attempt to confuse the customer since you cannot convince them to buy

Use short questions like “Can you tell me more?” or “Do you mean…?”

What does Avoid Interrupting signifies?

Customer should always give priority to you when you speak

Both you and the customer should not speak

Let the customer finish speaking before responding

What does Use the Customer’s Name signifies?

Personalizes the interaction and shows attention

You have a good memory

You should only serve specific customer whom you know by names

What does Acknowledge Feelings signifies?

Not concealing and showing your frustration/unhappiness with your customer

Respond with empathy: “I understand that’s frustrating.”

That we are all human with feelings

What does Summarize at the End signifies?

Every story has a beginning and an ending

Briefly recap needs or concerns before offering solutions.

You are tired of communicating and want to end the conversation instantly

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Test Your Knowledge

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Test Your KnowledgeOnline version

by Pei Shan

What does making eye contact signifies?

What does Nod and Smile signifies?

What does Paraphrase Key Points signifies?

What does Ask Clarifying Questions signifies?

What does Avoid Interrupting signifies?

What does Use the Customer’s Name signifies?

What does Acknowledge Feelings signifies?

What does Summarize at the End signifies?

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