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Froggy Jumps
Froggy Jumps

Conoce el Banco de México

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Conoce el Banco de México

Froggy Jumps

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About this activity

Preguntas básicas sobre el Banco de México.

Created by

Marco Villasana
Marco Villasana
Mexico

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Conoce el Banco de México
 

Froggy Jumps

Conoce el Banco de MéxicoOnline version

Preguntas básicas sobre el Banco de México.

by Marco Villasana
1

¿Cuál es la función principal del Banco de México?

2

Si el usuario final menciona que fue victima de un fraude por una venta que realizó ¿Adonde debe de acudir para reportarlo?

3

¿Es verdad que la unidad especializada de cada banco trabaja de la mano con la CONDUSEF?

4

Si un usuario se comunica para cancelar una transferencia, ¿es necesario preguntar el motivo?

5

¿Qué es la escucha activa?

6

¿En que momento se toma una negación de servicio en la interacción con los usuarios?

7

Recuerda que las llamadas se atienden _____________ cuando son asignadas.

8

Si el usuario se comunica por que no se ha reflejado una transferencia y cuenta con el CEP ¿Cuál es el script que debe de brindar el agente?

9

¿Cuál es el formato de registro correcto que deben de colocar los agente si es una transferencia a grupo 2?

10

Para confirmar que la operación fue realizada de forma exitosa se debe consultar el...

 
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