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C)SLO - M04 - SECCIÓN 02

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C)SLO - M04 - SECCIÓN 02

Created by

Jose Fernando Davelouis
Jose Fernando Davelouis
Peru

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C)SLO - M04 - SECCIÓN 02Online version

C)SLO - M04 - SECCIÓN 02

by Jose Fernando Davelouis
1

Capacidad negocio compartida tecnología réplicas CSI Continuidad Cambios cloud SLA Disponibilidad

La gestión de servicios de TI es un marco integral que busca alinear la con las necesidades del , garantizando operaciones eficientes , seguras y continuas . Entre sus componentes clave destacan los Acuerdos de Nivel de Servicio ( ) , que definen expectativas de calidad entre proveedores y clientes ; la Gestión de , enfocada en mantener servicios operativos según métricas pactadas ; y la Gestión de , que optimiza recursos para satisfacer demanda . Además , la Gestión de asegura resiliencia ante desastres , mientras la Mejora Continua de Servicios ( ) identifica oportunidades de optimización basadas en datos . Estos procesos están interconectados y requieren coordinación para minimizar riesgos y maximizar valor .

En entornos , la gestión adquiere mayor complejidad debido a la responsabilidad y la escalabilidad dinámica . Herramientas como VMware vRealize ( para capacidad ) o ServiceNow ( para SLA ) automatizan tareas críticas , mientras prácticas como autoscaling y geodistribuidas fortalecen disponibilidad y continuidad . La eficacia de estos sistemas depende de su integración con otros procesos como la Gestión de y la Seguridad Informática , creando un ecosistema adaptable que responde a cambios tecnológicos y exigencias del mercado .

 
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