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Si/No para atender a un cliente

Yes or No

Played 24

About this activity

Elige si la respuesta del vendedor es correcta (Si) o incorrecta (No)

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Mexico

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Si/No para atender a un cliente
 

Si/No para atender a un clienteOnline version

Elige si la respuesta del vendedor es correcta (Si) o incorrecta (No)

by Capacitación MisiónT
1

Cliente: "No estoy seguro de que este modelo de laptop sea lo que necesito." Vendedor: "Claro, es entendible. Para asegurarme de ofrecerle la mejor opción ¿Qué es lo que más valora en una laptop?"

2

Cliente: "La cola para pagar es interminable. ¡Llevo aquí 15 minutos!" Vendedor: "Lamento muchísimo la espera que está experimentando. Entiendo su molestia. Déjeme validar cómo podemos agilizar esto"

3

Cliente: "No entiendo por qué no puedo devolver esto sin el recibo." Vendedor: "'Debió haber guardado el recibo, es su responsabilidad."

4

Cliente: "Estoy muy molesto con esta demora en la entrega." Vendedor: "No es para tanto, la mayoría de nuestros clientes entienden que hay retrasos."

5

Cliente: "¡Esta cafetera dejó de funcionar a la semana!" Vendedor: "No, eso es imposible. Todas nuestras cafeteras pasan por un control de calidad..."

6

Cliente: "¡Estoy furioso! Compré este teléfono hace solo dos meses y ya está fallando la cámara." Vendedor: "Entiendo perfectamente. Por favor, cuénteme con detalle qué está sucediendo con la cámara"

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