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Resolucion de conflictos

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Resolucion de conflictos

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About this activity

En esta actividad van a reforzar lo aprendido en clase

Created by

Diego Valencia
Diego Valencia
Ecuador

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Resolucion de conflictos
 

Resolucion de conflictosOnline version

En esta actividad van a reforzar lo aprendido en clase

by Diego Valencia
1

La firmeza justa significa atacar al otro para que comprenda que estoy molesto.

2

Control emocional significa reconocer lo que siento sin culpar al otro.

3

“Todos ganan” es una técnica centrada en la cooperación y el beneficio mutuo.

4

La voluntad de resolver es poco relevante; lo importante es tener la razón.

5

La mediación implica que una tercera parte imparcial puede intervenir para facilitar la resolución

6

La empatía ayuda a comprender los sentimientos y necesidades del otro.

7

La cooperación implica revisar el uso del poder y cómo afecta la toma de decisiones conjunta.

8

La empatía en los conflictos consiste en defender solo mi punto de vista sin considerar el del otro.

9

Diseñar alternativas consiste en buscar nuevas opciones no exploradas hasta el momento.

10

En la resolución de conflictos, todos deben salir ganando si se busca un acuerdo justo.

11

Controlar las emociones incluye no expresarlas en absoluto.

12

El diseño de alternativas busca solo una solución rápida, sin analizar otras opciones.

13

Es recomendable culpar al otro para que entienda mi posición.

14

Estas técnicas son herramientas útiles, no reglas obligatorias.

15

La negociación requiere ceder y escuchar, buscando un acuerdo justo.

 
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