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TecnoGestión: Dominando las Herramientas Digitales para Conectar con el Cliente

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TecnoGestión: Dominando las Herramientas Digitales para Conectar con el Cliente

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TecnoGestión, tiene como propósito medir los conocimientos y la comprensión del estudiante sobre el uso de herramientas tecnológicas en la gestión de clientes, correspondientes a la unidad temática del mismo nombre en la asignatura Atención y Servicio al Cliente.

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Sergio Mita
Sergio Mita
Bolivia

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TecnoGestión: Dominando las Herramientas Digitales para Conectar con el Cliente
 

TecnoGestión: Dominando las Herramientas Digitales para Conectar con el ClienteOnline version

TecnoGestión, tiene como propósito medir los conocimientos y la comprensión del estudiante sobre el uso de herramientas tecnológicas en la gestión de clientes, correspondientes a la unidad temática del mismo nombre en la asignatura Atención y Servicio al Cliente.

by Sergio Mita
1

La automatización del marketing permite enviar mensajes personalizados de forma masiva.

2

El uso de redes sociales debe ser gestionado con una estrategia orientada al cliente

3

El uso de herramientas tecnológicas en la gestión del cliente permite tomar decisiones basadas en datos reales

4

Un CRM únicamente puede ser utilizado por el área de ventas

5

Las herramientas tecnológicas eliminan por completo la necesidad de atención humana al cliente.

 
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