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Business Processes > Person Merge

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Business Processes > Person Merge

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Created by

Sara Murphy
Sara Murphy
United States

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Business Processes > Person Merge
 

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Business Processes > Person MergeOnline version

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by Sara Murphy
1

SSN email helpful remove duplicate identical Health ID reason SSN Coverage Program Health 0 recent duplicate Coverage NEVER duplicate SSN all 3 capitals attached

Process :

Follow these steps to ensure that the merge of the duplicate ids for a client can be completed .

1 . Determine which needs to be kept .

a . If the client has ( or had ) , you must use the id that has the issuance attached to it .

i . If both numbers have Health Coverage issuance please keep the id number with the most Heath Coverage issuance .

2 . For the id that will not be kept , do the following ,

a . Go to the Person screen . If the two names look nearly ( e . g . John A Smith and John Smith ) , it is to modify the duplicate id you are not keeping . You can change the name to read in , JOHNN SMITH . This makes telling them apart easier .

b . Remove the from the duplicate person . Click the previous button .

i . This will remove the SSN from the incorrect ID .

c . Remember to use the delete ( trash can ) icon to delete a duplicate individual !

d . On the Person Household status : change the person to " Out of Household " . You can use the : Moved out of household . Set Intends to return to " No " and residing in the home to days . The date for the Circumstance Start / Change Date should be months prior to the application date to account for retro months .

e . Update the relationship status for the individual to " Not Related " to everyone in the household using the same CSCD as on the Person Household screen .

f . Update the Request Page for all programs to not requesting coverage for the duplicate individual .

g . The ID needs authorized as closed / denied if any segments are building . These usually occur in FFM situations .



3 . For the id that will be kept , do the following ,

a . Go to the Persons screen , ensure the number is missing for both ids .

b . Enter the for the id that you intend to keep .

c . Press Continue thru the Person screens to ensure that the data is saved .

4 . Go thru the rest of the Chimes screens and review all the financial and non - financial data . Ensure that all the data is to the correct person id .

5 . Run Eligibility , review and authorize as appropriate .

6 . When these steps are completed , create a service desk ticket template and send to the service desk .

a . They will complete the person merge and the duplicate Id from the case and the database .

2

merge PI delete one not

Process when duplicate / bad ID is the on a case :

If duplicate ID is for PI on a case , then need to change the PI ? s around in case or else can ? t merge ID ? s . If there is only person in case then need to add good ID to case and make that person the primary individual in case . Mark bad ID as out of HH , complete relationship page to NOT RELATED and update program request to requesting for duplicate ID .

· Note : On primary individual page , end date bad ID with same date as start date . Then add a start date for good ID to next month ( as it does not allow start to be the same ) . Then go back and trash can the bad ID and lastly go back an update good ID start date to date of bad ID .

Example : BAD ID start date 06 / 2016 and end date 06 / 2016 ; Good ID start date 07 / 2016 . Then go back and trash can Bad ID on Primary Individual page and update good ID start date to 06 / 2016 . Then can successfully individuals .

Standards :

Review File Clearance Results

General Information :

Remember to NEVER any persons off of the case . This data needs to remain on the case so that the person merge can be completed .

 
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