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Características del servicio

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Played 5 %Accuracy 80 Average time 01:05

About this activity

Esta actividad te ayudará a reforzar conceptos clave sobre la naturaleza intangible y dinámica de los servicios.

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Mexico

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Características del servicio
 

Características del servicioOnline version

Esta actividad te ayudará a reforzar conceptos clave sobre la naturaleza intangible y dinámica de los servicios.

by EDUCACIÓN CONTINUA
1

El servicio puede almacenarse y distribuirse como un producto.

2

El servicio no se puede producir anticipadamente; ocurre en el momento en que se presta.

3

El valor del servicio depende únicamente de lo que se entrega físicamente.

4

Las expectativas del cliente influyen en su percepción de calidad.

5

El servicio puede demostrarse con una muestra previa a su entrega.

6

Las disculpas son un medio válido para compensar una mala experiencia de servicio.

7

El servicio es siempre igual para todos los clientes.

8

La calidad en el servicio debe asegurarse antes de prestarlo.

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