New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Caso de Uso AF5: Resolución de problemas

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Caso de Uso AF5: Resolución de problemas

Froggy Jumps

Played 4
Create copy

About this activity

Resolución de problemas

Created by

Verónica
Verónica
Spain

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Caso de Uso AF5: Resolución de problemas
 

Froggy Jumps

Caso de Uso AF5: Resolución de problemasOnline version

Resolución de problemas

by Verónica
1

¿Cuál fue el detonante que motivó la búsqueda de soluciones en el call center?

2

¿Qué tipo de empresa es la del caso?

3

¿Qué herramienta permite gestionar todos los canales de contacto con la clientela?

4

4. ¿Cuál es la función principal del perfil de gestor en el call center?

5

¿Qué tipo de incidencias se atienden habitualmente?

6

¿Qué herramienta se decide probar para gestionar las tareas e incidencias?

7

¿Qué mejora en la puntuación lograron tras implementar las nuevas medidas?

8

¿Qué dificultad tuvieron al principio con la nueva herramienta?

9

¿Qué solución se aplicó para facilitar el uso de varias herramientas a la vez?

10

¿Qué acción decidieron tomar para seguir mejorando en el futuro?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.