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About this activity

Conceptos clave de gestión y mejora.

Created by

Admnin
Admnin
Peru

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Indicadores y Mejora ContinuaOnline version

Conceptos clave de gestión y mejora.

by Admnin
1

indicadores clave de desempeño KPI

Los son que permiten medir el éxito de un proceso .

2

Actuar Planear Verificar Hacer PHVA

El ciclo significa : , , y .

3

objetivos problemas

En la etapa de planear , se identifican los y se definen los .

4

implementan

En la etapa de hacer , se las acciones o mejoras propuestas .

5

resultados

En la etapa de verificar , se analizan los para ver si se lograron los objetivos .

6

ajustan

En la etapa de actuar , se los procesos para lograr mejoras permanentes .

7

tiempo de espera satisfacción del cliente

Un KPI de atención al cliente puede ser el o la .

8

errores eficiencia

La mejora continua busca aumentar la y reducir los en los procesos .

9

logística Amazon

La empresa mejoró sus entregas creando su propia interna .

10

errores calidad

Starbucks aplicó mejora continua para reducir en pedidos y aumentar la del servicio .

 
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