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Froggy Jumps
Froggy Jumps

Gestion de Calidad

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Gestion de Calidad

Froggy Jumps

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About this activity

Orientacion al servicio

Created by

Juan
Juan
Colombia

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Gestion de Calidad
 

Froggy Jumps

Gestion de CalidadOnline version

Orientacion al servicio

by Juan
1

¿Qué significa tener orientación al servicio en una empresa?

2

¿Cuál es una de las principales razones por las que las empresas adoptan el modelo PZB

3

¿Cuál de las siguientes opciones representa una de las brechas que analiza el modelo PZB para evaluar la calidad del servicio?

4

¿Cuál de las siguientes empresas es conocida por crear un ambiente acogedor y personalizado para sus clientes?

5

¿Qué empresa es reconocida por crear experiencias memorables y mágicas para sus visitantes?

6

El modelo PZB se utiliza para identificar las áreas donde la calidad del servicio supera las expectativas del cliente?

7

Una de las brechas del modelo PZB es la diferencia entre la percepción de la gerencia y las especificaciones del servicio.

 
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