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Froggy Jumps
Froggy Jumps

Identify the Wastes in your processes - Branch Ops

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Identify the Wastes in your processes - Branch Ops

Froggy Jumps

Played 4
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About this activity

Identify the Wastes

Created by

M Saha
M Saha
India

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Identify the Wastes in your processes - Branch Ops
 

Froggy Jumps

Identify the Wastes in your processes - Branch OpsOnline version

Identify the Wastes

by M Saha
1

To process an address change, Ops Officer first takes photocopy of the new address proof, then take an image of the photocopy & upload it on Instaserv

2

Branch OO walking back & forth between desk, printer, and scanner for processing one claim request

3

A large backlog of unprocessed servicing requests kept on Branch Ops desks.

4

Walk in customer not approached for cross sell

5

Entering wrong address details during processing address change request

6

Senior Branch Ops Officer rechecking all the servicing request processed by junior Branch Ops Officer at EOD

7

Issuing a policy document with incorrect Sum Assured mentioned on it

8

Cancelling a receipt with wrong premium amount mentioned on it & passing a fresh receipt with correct details

9

Unable to process the surrender request as surrender quote not available in system

10

Taking too many print out of policy servicing forms and keeping on the customer service counter for future use

 
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