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Servicio al Cliente_M1_N1

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Servicio al Cliente_M1_N1

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About this activity

¿Qué tanto aprendiste sobre atención al cliente?

Created by

Erwin Lopez
Erwin Lopez
Guatemala

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Servicio al Cliente_M1_N1
 

Servicio al Cliente_M1_N1Online version

¿Qué tanto aprendiste sobre atención al cliente?

by Erwin Lopez
1

Asesoramiento profesional genera confianza en los clientes.

2

La atención rápida no es lo más importante para los clientes.

3

Los clientes esperan orden y aseo en el lugar.

4

Reconocer la importancia del servicio ayuda a satisfacer las necesidades de los clientes.

5

La credibilidad del negocio no afecta la fidelidad del cliente.

6

Los clientes solamente quieren llenar su tanque de gasolina.

7

Es importante saber todo lo que podemos hacer por los clientes.

8

Un lugar agradable mejora la experiencia del cliente.

9

El servicio al cliente no requiere agilidad ni amabilidad.

10

La calidad de productos y servicios no influye en la satisfacción del cliente.

11

Un colaborador debe estar presentable con su uniforme y una actitud positiva.

12

Es importante dar un excelente servicio para que el cliente regrese.

 
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