Concierge Fundamentals Quiz

Froggy Jumps

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About this activity

Test your basic knowledge of concierge services.

Created by

Monica Joao

South Africa

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#	Player	Accuracy	time
1	Monica Joao August 1, 2025	% 100	01:11
2	Clara August 5, 2025	% 80	01:25
3	Palesa August 5, 2025	% 80	01:25
4	poppy August 5, 2025	% 70	01:22
5	Lebo August 5, 2025	% 60	02:12

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Froggy Jumps Concierge Fundamentals QuizOnline version Test your basic knowledge of concierge services. by Monica Joao 1 Concierge is another name for what? a Book keeper b Nanny c Personal Assistant 2 comte des cierges stand for a Keeper of the keys b Keeper of the candler c Keeper of the flame 3 What is an important factor to take in account about a concierge? a Concierge will do anything as long as its legal, moral and ethical b They do not care about ethics c They will do what ever you tell them to do 4 What is a niche market? a catering for everyone b refers to a specific segment of a larger market with unique products or services needs. c Catering for people that do not work. 5 A Lobby Concierge is a a door attendants b Staffed service desks in hotels or office buildings that assist with guest inquiries c The taxi driver from the airport 6 A Hospital Concierge a An expert in event planning and management who assists with organising conferences b Offering exclusive and personalized services to high-profile individuals, celebrities c providing personalised assistance and support to patients and their families during hospital stays 7 The are Four A’s that a Concierge must be ready for: a Anything, anytime, anywhere, anyone b Arrival, Assist, Attract, Act c Attitude, Assist, Anywhere, Anytime 8 A phrase that a concierge should not use a It is my pleasure b You are welcome c Happy to assist 9 What is the first thing the concierge must do when a guest arrive a Greet each guest properly b First finish what they are busy with c Ignore the guest 10 What is the expectation from you as a concierge? a To phone a friend that has all the knowledge b To tell the guest upfront that you do not know the answer c To be the local expert who can find anything and direct guests anywhere they wish to go.

Froggy Jumps

Concierge Fundamentals QuizOnline version

Test your basic knowledge of concierge services.

by Monica Joao

Concierge is another name for what?

Book keeper

Nanny

Personal Assistant

comte des cierges stand for

Keeper of the keys

Keeper of the candler

Keeper of the flame

What is an important factor to take in account about a concierge?

Concierge will do anything as long as its legal, moral and ethical

They do not care about ethics

They will do what ever you tell them to do

What is a niche market?

catering for everyone

refers to a specific segment of a larger market with unique products or services needs.

Catering for people that do not work.

A Lobby Concierge is a

door attendants

Staffed service desks in hotels or office buildings that assist with guest inquiries

The taxi driver from the airport

A Hospital Concierge

An expert in event planning and management who assists with organising conferences

Offering exclusive and personalized services to high-profile individuals, celebrities

providing personalised assistance and support to patients and their families during hospital stays

The are Four A’s that a Concierge must be ready for:

Anything, anytime, anywhere, anyone

Arrival, Assist, Attract, Act

Attitude, Assist, Anywhere, Anytime

A phrase that a concierge should not use

It is my pleasure

You are welcome

Happy to assist

What is the first thing the concierge must do when a guest arrive

Greet each guest properly

First finish what they are busy with

Ignore the guest

What is the expectation from you as a concierge?

To phone a friend that has all the knowledge

To tell the guest upfront that you do not know the answer

To be the local expert who can find anything and direct guests anywhere they wish to go.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Concierge Fundamentals Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Concierge Fundamentals QuizOnline version

by Monica Joao

Concierge is another name for what?

comte des cierges stand for

What is an important factor to take in account about a concierge?

What is a niche market?

A Lobby Concierge is a

A Hospital Concierge

The are Four A’s that a Concierge must be ready for:

A phrase that a concierge should not use

What is the first thing the concierge must do when a guest arrive

What is the expectation from you as a concierge?

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