Shuffle and Recall (Pt. 2)

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Shuffle and Recall Question 6-10

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Yogie Febriady

Indonesia

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Shuffle and Recall (Pt. 2)Online version Shuffle and Recall Question 6-10 by Yogie Febriady 1 How merchant could upload their Withholding Tax slip? They’ll receive an email notification once your Withholding Tax Slip has been approved. Upload their Withholding Tax Slip in PDF format (maximum file size: 1MB). Find the invoice associated with their WHT and click Upload Withholding Tax Slip Navigate to Settings > Billing and Fees > Billing Statements If rejected, they need to review the information, make necessary corrections, and re-upload the slip 2 CS email boku using macro: BOKU escalation Netflix trx checking Escalate to #cscomms and tag CPS Syuhada Sipayung CS email boku using macro: BOKU escalation Netflix trx checking Boku confirm the trx status, it was Failed Inform to OVO the refund while giving the refund payment proof and calculation excel Escalate to #financial-operation to process manual refund to OVO 3 This are the correct step to check unreceived disbursement via PH_SECURITY_BANK On the SBC Portal, select Transfer> Realtime> Instapay Input the trx details If status is POSTED, trx is successful and no bounceback If merchant insist its unrecceived, escalate to partner using macro PH SEC Escalation Take a full row screenshot and redact the Funding Acc no. and Total Fee 4 Please arrange the following flows into the correct SQS Journey Escalation > Follow up Provide information/ Solution Confirmation & Feedback Probing Analyze & Trouble Shooting 5 This is the process to put Update Latency SLA time Agent choose relevant time range Agent receive the ticket After agent decides to move the ticket, they need to set "Tsev Level" Agent use the periodic update comms macro If its require escalation with known SLA, agent tick the SLA box

Shuffle and Recall (Pt. 2)Online version

Shuffle and Recall Question 6-10

by Yogie Febriady

How merchant could upload their Withholding Tax slip?

They’ll receive an email notification once your Withholding Tax Slip has been approved.

Upload their Withholding Tax Slip in PDF format (maximum file size: 1MB).

Find the invoice associated with their WHT and click Upload Withholding Tax Slip

Navigate to Settings > Billing and Fees > Billing Statements

If rejected, they need to review the information, make necessary corrections, and re-upload the slip

CS email boku using macro: BOKU escalation Netflix trx checking

Escalate to #cscomms and tag CPS Syuhada Sipayung

CS email boku using macro: BOKU escalation Netflix trx checking

Boku confirm the trx status, it was Failed

Inform to OVO the refund while giving the refund payment proof and calculation excel

Escalate to #financial-operation to process manual refund to OVO

This are the correct step to check unreceived disbursement via PH_SECURITY_BANK

On the SBC Portal, select Transfer> Realtime> Instapay

Input the trx details

If status is POSTED, trx is successful and no bounceback

If merchant insist its unrecceived, escalate to partner using macro PH SEC Escalation

Take a full row screenshot and redact the Funding Acc no. and Total Fee

Please arrange the following flows into the correct SQS Journey

Escalation > Follow up

Provide information/ Solution

Confirmation & Feedback

Probing

Analyze & Trouble Shooting

This is the process to put Update Latency SLA time

Agent choose relevant time range

Agent receive the ticket

After agent decides to move the ticket, they need to set "Tsev Level"

Agent use the periodic update comms macro

If its require escalation with known SLA, agent tick the SLA box

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Shuffle and Recall (Pt. 2)

Line Up

About this activity

Created by

Download the paper version to play

Top Games

Line Up

Board Games

Line Up

Blood Circulation & Conduction System

Line Up

Chronicles of Dreams (The Arabian Nights)

Line Up

Digestive System

Shuffle and Recall (Pt. 2)Online version

by Yogie Febriady

How merchant could upload their Withholding Tax slip?

CS email boku using macro: BOKU escalation Netflix trx checking

This are the correct step to check unreceived disbursement via PH_SECURITY_BANK

Please arrange the following flows into the correct SQS Journey

This is the process to put Update Latency SLA time

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