Handling Customer Service in effective way .

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How to handle an difficult customer with an prompt & good customer service .

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Avinash Sayankar

India

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Handling Customer Service in effective way .


Handling Customer Service in effective way .Online version How to handle an difficult customer with an prompt & good customer service . by Avinash Sayankar 1 What is the golden rule for BPO while handling a bad debt customer ? a Need to be courtious & empathise with customer b Just to be firm in calling & collecting debt. c Need to be diplomatic with customer . d Go with the flow & me assertive with customer 2 This video what is the type of BPO you observed ? a Out Bound b In Bound c Virtual Call Centre d Blended Call Centre 3 How does the BPO agent starts the conversation with the customer ? a By being courtious to the Customer b By starting the converation asking to pay the debt . c Without letting know the customer that the call is to collect the payment from her. d By not undertanding the customers reason not paying her bill . 4 What is the customer service agent trying to do here with the customer ? a Trying to understand the customers problem & working out a way for her . b Not giving any due importance to the customers explanation . c Just keep the customer engage in the call & asking her to repay. d Trying to threaten the customer . 5 What is the customer agent doing after putting the customer call on hold . a Trying to work out an solution by briefing the customer case with his supervisor . b Making customer listen to music while he is chit chahtting with his supervisor. c Trying to find out a fake olution for the customer. d Making customer wait for a long time till she disconnects the calls . 6 What discussion is the BPO agent & his supervisor are having? a Trying to make customer pay & convencing by offering her a mid way to repay. b Trying to make the payment process tough for the customer c Both are just chatting & make the customer wait for longer time on call. d They are not getting any solution to give it to customer on call . 7 What has been done here by the customer service agent ? a He has worked out a way to make customer convence to pay the EMI. b He made the customer agreed to pay extra & with more charges . c Offered the customer to pay him some commision to wave off the EMI. d Making customer emotional & agreed her to pay the EMI. 8 Here what is the customer trying to convence the customer service agent ? a Agreeing for plan B of cuatomer seeking to pay early if she wants to . b Customer service agent only gave one option to customer to repay . c Made customer pay her EMI with 36 months tenure. d Forcing to pay in the given time of repayment only . 9 What has the customer service agent finally made the customer agree upon? a To repay the EMI with extended tenure . b To repay the amount on higher interest rate . c Offering a discount to customer. d Giving no scope but to only to pay with her agreed EMI dates only 10 What experience has the customer service agent given to the customer in this case . a Customer delight with a solution to customer b Disagree with what customer wanted c Given customer waveoff on her bill payment . d Cuatomer satisfaction. 11 What made bunty [ customer service agent ] to make this difficult call so successful ? a Treating the customer like a valued customer & understanding her situation & creting a customer delight . b Treating the customer like a king. c reeing to all customer problems & giving her demanded solutions d Only doing his duties for which he paid for .

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Handling Customer Service in effective way .

Video Quiz

About this activity

Created by

Download the paper version to play

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Watch the following video and answer questions.

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Watch the video and answer the questions!

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History of Dutch's cycle paths

Handling Customer Service in effective way .Online version

by Avinash Sayankar

What is the golden rule for BPO while handling a bad debt customer ?

This video what is the type of BPO you observed ?

How does the BPO agent starts the conversation with the customer ?

What is the customer service agent trying to do here with the customer ?

What is the customer agent doing after putting the customer call on hold .

What discussion is the BPO agent & his supervisor are having?

What has been done here by the customer service agent ?

Here what is the customer trying to convence the customer service agent ?

What has the customer service agent finally made the customer agree upon?

What experience has the customer service agent given to the customer in this case .

What made bunty [ customer service agent ] to make this difficult call so successful ?