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About this activity

Este cuestionario evalúa tu comprensión de los submódulos

Created by

Juan Rojas
Juan Rojas
Colombia

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Este cuestionario evalúa tu comprensión de los submódulos

by Juan Rojas
1

¿El representante antes de finalizar una llamada debe Seleccionar el código de conclusión según el motivo de contacto ?

2

¿Se debe buscar el código de conclusión por nombre y número?

3

¿Para finalizar correctamente la interacción se debe hacer clic en LISTO?

4

¿Mientras el representante no codifique la llamada después de finalizarla permanece en estado listo?

5

¿El propósito principal del registro de contactos no telefónicos es: Registrar y medir los tiempos de gestión de estos contactos?

6

¿El prefijo que se debe marcar para activar la cola de gestión de contactos no telefónicos es: "111"?

7

¿Una llamada por el canal #888 es un ejemplo de contacto no telefónico?

8

¿Al finalizar la gestión de un contacto no telefónico se debe: Seleccionar el código de conclusión correspondiente?

9

¿El sistema en servicios con atención simultánea No permite: realizar varias marcaciones al mismo tiempo ?

 
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