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Froggy Jumps
Froggy Jumps

SEGUIMIENTO POSTVENTA Y PROGRAMAS DE FIDELIZACIÓN

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SEGUIMIENTO POSTVENTA Y PROGRAMAS DE FIDELIZACIÓN

Froggy Jumps

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About this activity

Demostración de conocimientos aprendidos a través de la clase.

Created by

ERIK SEBASTIAN MORETA ESPINOSA
ERIK SEBASTIAN MORETA ESPINOSA
Ecuador

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SEGUIMIENTO POSTVENTA Y PROGRAMAS DE FIDELIZACIÓN
 

Froggy Jumps

SEGUIMIENTO POSTVENTA Y PROGRAMAS DE FIDELIZACIÓNOnline version

Demostración de conocimientos aprendidos a través de la clase.

by ERIK SEBASTIAN MORETA ESPINOSA
1

Qué es el seguimiento postventa y programas de fidelización

2

Permiten obtener retroalimentación directa de los clientes sobre su experiencia de compra

3

Adaptar la comunicación y las ofertas a las necesidades e intereses de cada cliente

4

NO es un programa de fidelización

5

Recompensan a los clientes por su lealtad, incentivando las compras repetidas y fomentando la promoción de la marca, es:

6

Al mostrar interés y preocupación por sus necesidades, se genera una percepción positiva de la marca, esto es:

7

Implementar sistemas de gestión de relaciones con clientes para automatizar el seguimiento y la comunicación

8

Adaptar las ofertas y comunicaciones a las preferencias de cada cliente

9

Los clientes satisfechos son los mejores embajadores de la marca, recomendándola a sus amigos y familiares, esto es:

10

Implica contactar a los clientes después de la compra para asegurar su satisfacción y resolver cualquier problema

 
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