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Selecciona la respuesta correcta con base al anunciado mostrado.

Created by

AAANLD AAANLD
AAANLD AAANLD
Mexico

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Pon a prueba tus conocimientosOnline version

Selecciona la respuesta correcta con base al anunciado mostrado.

by AAANLD AAANLD
1

La "Guía de ordenes de servicio interna" es una de las ayudas para la creación o modificación de las solicitudes.

2

Seleccionar al equipo y/o agente asignado correcto a mi solicitud, me brindará la gestión correspondiente.

3

No conocer los temas de ayuda para generar ordenes de servicio internas, puede ocasionar incertidumbre sobre cual utilizar al momento de generar la solicitud. ¿Esta afirmación es correcta?

4

Los siguientes usuarios: lgonzalez@aaanld.org y auxsgc@aaanld.org. Son contactos para asistencia informativa?

5

Seleccionar el tema de ayuda incorrecto, el sistema SI podrá auto-asignar mi solicitud al agente y/o equipo correspondiente.

6

Si aparece la siguiente notificación "ACCESO DENEGADO" es por que si tengo acceso al ticket que se creo.

7

"No seleccionar el departamento correcto" es uno de los errores al generar ordenes de servicio.

8

El usuario tickets_internos@aaanld.org, ¿Es el contacto para asistencia técnica?

9

"Perfil > Directorio del Agente > Buscar el departamento en el cual me encuentro registrado en SOS".

 
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