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Misión Mentor UNIR

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Misión Mentor UNIR

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About this activity

Actividad de UNIR.

Created by

Colombia

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Misión Mentor UNIR
 

Misión Mentor UNIROnline version

Actividad de UNIR.

by CESAR FERNANDO URIBE OLAVE
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1

¿Qué técnica ayuda a mantener la calma en una llamada difícil?

2

¿Qué tipo de preguntas fomentan la retención del alumno?

3

¿Qué habilidad comunicacional es clave en casos críticos?

4

¿Qué hacer cuando un estudiante solicita la baja?

5

¿Cómo validar emocionalmente a un estudiante?

6

¿Qué tipo de escucha es más efectiva?

7

¿Qué actitud debe evitarse en una conversación difícil?

8

¿Cómo se puede generar confianza en una llamada?

9

¿Cuáles son estrategias (palancas) de retención?

10

¿Qué resultados NO muestra el Mcfly?

11

¿Cuándo podemos trasladar casos a gestión de bajas comerciales?

12

¿Qué hacer si un estudiante se muestra evasivo?

13

¿Cómo cerrar una conversación difícil de forma positiva?

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