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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Resumen de diferentes temas

Created by

Adriana
Adriana
Colombia

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Froggy Jumps

Refuerzos QAOnline version

Resumen de diferentes temas

by Adriana
1

Indicar que con el pago evita gastos de cobranzas; cuando ya están generados y el asesor ya informo el porcentaje

2

No proyectar el valor con los gastos de cobranza incluidos a la fecha de pago acordado.

3

Informarle al Cliente que por el NO pago de crédito le pueden cortar el servicio de la luz

4

Si, Grabo una promesa en el sistema, cuando no hay gestión de cobro

5

La siguiente frase poderosa corresponde a: Le agradezco la puntualidad que va a tener con este pago

6

Sabía usted que realizando un pago parcial puede acceder a ajustar su cuota para los próximos meses (después de agotar el saldo en mora). La siguiente frase poderosa corresponde a

7

¿Cuál es la forma correcta de tipificar la llamada, Me presento, saludo al Cliente, menciono Tarjeta de crédito, cliente cuelga, cual es la forma correcta de tipificar esta llamada?

8

Es la primera llamada del mes, No es necesario mencionar el script regulatorio

9

Si tengo una llamada con un Cliente, Molesto yo debo:

10

Entendiendo lo que me menciona podemos acordar el pago de una sola factura por ahora mientras mejora o cambia su situación económica. la siguiente Frase poderosa es para

 
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