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Froggy Jumps
Froggy Jumps

Servicio al Cliente

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Servicio al Cliente

Froggy Jumps

Played 8

About this activity

Desafía tu atención al cliente.

Created by

Ecuador

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Servicio al Cliente
 

Froggy Jumps

Servicio al ClienteOnline version

Desafía tu atención al cliente.

by Jazmín Rojas Rivera
1

¿Quién es considerado cliente en el servicio al cliente?

2

¿Qué frase demuestra empatía ante un cliente molesto?

3

El colaborador como embajador de marca significa:

4

Al recibir una queja, ¿Qué debes hacer primero?

5

¿Qué canal suele dar respuesta rápida y directa al cliente?

6

Un ejemplo de factor WOW sería:

7

¿Qué enfoque de venta es correcto durante la atención?

8

¿Cómo se debe cerrar una conversación con un cliente satisfecho?

9

En el manejo efectivo de situaciones difíciles, lo primero es:

10

La técnica del semáforo indica que en la fase ROJA debemos:

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