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Froggy Jumps
Froggy Jumps

Froggy Workflow Quiz

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Froggy Workflow Quiz

Froggy Jumps

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About this activity

Test your knowledge on the Guided Workflow content with this fun quiz!

Created by

Brittany
Brittany
Canada
This game is a version of
Froggy Workflow Quiz

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Froggy Workflow Quiz
 

Froggy Jumps

Froggy Workflow QuizOnline version

Test your knowledge on the Guided Workflow content with this fun quiz!

by Brittany
1

Which Guided Workflow enables you to submit refund request and verify the credit amount listed on the invoice?

2

A member has contacted you saying that he has forgotten his ID and password. Select the guided workflow that you will follow to resolve the issue.

3

When should you use the Hardship Waiver Guided Workflow?

4

A member calls you and informs that they Enrolled in a plan but are unable to use their benefits. Which Guided Workflow will you use to resolve this issue?

5

Which Guided Workflow would you use if a member is requesting a duplicate bill?

6

Which Guided Workflow would you use to help assist a member choose a plan?

7

What three elements make a “comprehensive” call note?

8

Which Guided Workflow should you use if someone wants to sign up for health insurance coverage for the first time?

9

Which guided workflow should you use to help a member reinstate their plan?

10

Which guided workflow should you use if you confirm that the member wants to report a change in income?

11

Which guided workflow should you use to Add a Member

12

Which guided workflow should you use to determine if the documents were rejected by DPV for the website.

13

The account states prospective or awaiting payment, Which guided workflow should you use?

14

Which guided workflow allows you to assist members based on certain disabilities that the HOH or members of household report

15

This workflow is used when an outbound call is made to a member regarding DSAT

16

A lady calls in with questions on the basic eligibility requirements of Health Connector coverage but she does not have or want an account, Which workflow would you use?

17

A member calls in because they disagree with the decision that was made regarding the enrollment to Health Connector. They want to challenge the decision, Which guided workflow may help?

18

A member needs help with instructions to login online. Which guided workflow would this be?

19

A member is not able to use the benefits even though they signed up a week ago, Which guided workflow would help?

20

The information on the form to reconcile their taxes at the end of the year has a discrepancy, Which guided workflow would you use?

21

Determine whether the member qualifies for subsidies what guided workflow

22

Request For Information (RFI) details, Acceptable Documentation, and ways to submit

23

Raise a softheon request to convert the plan

24

A member calls in with issues with multiple or duplicate accounts, It will need unlinking. The Guided work flow you use is

25

A service recovery is needed for an account

 
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