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herramientas de calidad para un administrador

Created by

Edda Soberanis
Edda Soberanis
Mexico

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examen de calidad totalOnline version

herramientas de calidad para un administrador

by Edda Soberanis
1

Las Siete Herramientas Básicas de la Calidad ( 7QC Tools ) son fundamentales para la resolución de problemas y la mejora de procesos . ( Espina de Pescado o Causa - Efecto ) : Permite identificar las posibles causas de un problema , clasificándolas en categorías principales ( mano de obra , maquinaria , materiales , método , medio ambiente , medición ) . ( Checklists ) : Son formularios estructurados para recopilar datos de manera sistemática y sencilla . : Gráfico de barras que muestra la distribución de frecuencia de un conjunto de datos , permitiendo visualizar la variabilidad de un proceso . : Un gráfico de barras que ordena las causas de un problema de mayor a menor frecuencia , siguiendo el principio de Pareto ( 80 / 20 ) . : Muestra la relación entre dos variables , ayudando a identificar si existe una correlación . : Permiten monitorear un proceso a lo largo del tiempo , identificando si está bajo control estadístico o si hay variaciones anormales que requieren intervención . : Técnica para dividir los datos en grupos o capas homogéneas para un análisis más detallado .

2

: Un Enfoque Integral para la Excelencia es una filosofía de gestión que busca la ( ) de la calidad en todos los aspectos de una . El objetivo primordial es satisfacer plenamente las necesidades y expectativas del , tanto interno como externo , logrando así la operativa y la ventaja .

 
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