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Crossword Puzzle
Crossword Puzzle

Gestion de Calidad

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Gestion de Calidad
 

Crossword Puzzle

Gestion de CalidadOnline version

Orientacion al servicio

by juan ojeda
1

Diferencias o discrepancias entre las expectativas del cliente y la percepción del servicio recibido.

2

Modelo utilizado para medir la calidad del servicio basado en la comparación entre expectativas y percepciones de los clientes

3

Habilidad de una empresa o persona para atender de forma rápida, eficiente y adecuada las solicitudes, problemas o necesidades de los clientes

4

Capacidad de un servicio, producto o persona para cumplir de manera constante con lo prometido, brindando resultados correctos y precisos sin errores, generando confianza en el cliente.

5

Es fortaleza o debilidad?Mejora de la reputación de la empresa

6

en que decada inicio el enfoque en la prientacion al servicio

7

En que año se observo la evolucion hacia la era digital

8

Cual empresa Se enfoca en crear un ambiente acogedor y personalizado para sus cliente

9

Cual empresa Destaca por su enfoque en la experiencia del cliente, con envíos rápidos, devoluciones fáciles y una amplia gama de productos y servicios

10

Cual empresa Conocida por su excelente servicio al cliente, incluyendo envío y devoluciones gratuitas.

11

Es la metodología para evaluar y mejorar la satisfacción del cliente, centrándose en las expectativas y percepciones del cliente

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