New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Yes or No
Yes or No

Working FDWC cases Refresher

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Working FDWC cases Refresher

Yes or No

Played 10
Create copy

About this activity

Quick refresh for FDWC

Created by

Tammi
Tammi
United States

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Working FDWC cases Refresher
 

Working FDWC cases RefresherOnline version

Quick refresh for FDWC

by Tammi
1

FDWC- Providing/confirming last four of card before going over activity is required for First Call Resolution (FCR)?

2

FDWC- DX memo before "initial case created memo" means we can't work the case.

3

FDWC- It's ok to skip over $0 transactions with AS auth response when verifying with cardholder.

4

FDWC- Once fraud is confirmed we can update the case and refer to FI without going over other activity.

5

FDWC- We must always advise of the block on the card when working UCF or Fraud before ending call.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.