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Froggy Jumps
Froggy Jumps

Call Center NHR Quiz

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Call Center NHR Quiz

Froggy Jumps

(3)
Played 48
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About this activity

Test your call center NHR know-how.

Created by

Julie Cárcamo
Julie Cárcamo
El Salvador

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Call Center NHR Quiz
 

Froggy Jumps

Call Center NHR QuizOnline version

Test your call center NHR know-how.

by Julie Cárcamo
1

¿Cuál es el propósito principal del Procedimiento de perifoneo dentro de Call Center?

2

¿Cuál es la frecuencia mínima de repetición de un mensaje perifoneado?

3

¿Qué autoridad apoya si el perifoneo requiere seguimiento inmediato?

4

¿Cuál de los siguientes es un mensaje institucional?

5

¿Quién es el encargado de registrar el perifoneo en el formulario correspondiente?

6

Solo el supervisor de turno puede emitir mensajes institucionales.

7

Los códigos de emergencia pueden ser perifoneados en cualquier área del hospital.

8

No se pueden emitir mensajes con nombres completos de pacientes.

9

El Jefe de Call Center es quien debe actualizar los protocolos cuando sea necesario.

10

Los quirófanos y UCIs pueden recibir cualquier mensaje por perifoneo sin restricción.

11

El mensaje debe ser claro, corto y sin tecnicismos.

12

El técnico del Call Center puede ignorar los lineamientos si el mensaje es urgente.

13

Todos los perifoneos deben registrarse en la bitácora CCE-P005-F001.

14

El sistema de perifoneo busca también contribuir al ambiente hospitalario.

15

Se permite emitir mensajes personales si se hacen con respeto.

 
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