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Crossword Puzzle
Crossword Puzzle

Hospitality Essentials: Guest Service

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Hospitality Essentials: Guest Service

Crossword Puzzle

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About this activity

Master guest service: greet, inform, guide.

Created by

ARGELIA LUIS MATOS
ARGELIA LUIS MATOS
Dominican Republic

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Hospitality Essentials: Guest Service
 

Crossword Puzzle

Hospitality Essentials: Guest ServiceOnline version

Master guest service: greet, inform, guide.

by ARGELIA LUIS MATOS
1
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A polite initial welcome to guests.

2
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A statement of dissatisfaction or a problem raised by a guest.

3
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Knowledge provided to help guests understand options or services.

4
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A suggested choice offered to help guests decide.

5
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Polite and considerate behavior toward others.

6
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The ability to understand and share another person's feelings.

7
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Help or support provided to a guest.

8
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Encouraging guests to purchase higher-priced items.

4
1
6
2
5
3
8
7
 
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