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Froggy Jumps
Froggy Jumps

el sapito froggy

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el sapito froggy
 

Froggy Jumps

el sapito froggyOnline version

call y tecnologia

by cesar
1

¿Qué significa CRM en un entorno de call center?

2

¿Cuál es la función principal de un ticket de soporte?

3

¿Qué es la “nube” en tecnología?

4

En atención al cliente, ¿qué es un “script”?

5

¿Qué significa la sigla VPN?

6

¿Cuál es el objetivo de las métricas “First Call Resolution” (FCR)?

7

¿Qué es el “phishing”?

8

En un call center, ¿qué significa AHT?

9

¿Qué función tiene un chatbot en una empresa de tecnología?

10

¿Cuál es la importancia de la “empatía” en la atención al cliente?

 
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