Dining Room Policy Mastery

Froggy Jumps

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About this activity

Policy enforcement for dining staff.

Created by

Glaiza De Guzman

Philippines

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Froggy Jumps Dining Room Policy MasteryOnline version Policy enforcement for dining staff. by Glaiza De Guzman 1 Which of the following is a guest-related policy? a Grooming standards b Dress code c Attendance and punctuality 2 A staff member arrives 15 minutes late without notice. What policy is violated? a Attendance and punctuality b Clean-as-you-go c Reservation policy 3 Why is it important to enforce policies consistently? a To give staff more freedom b To make staff afraid c To avoid favoritism 4 Which operational policy prevents accidents and contamination? a Reservation policy b Food safety and sanitation c Payment policy 5 A guest insists on smoking in a no-smoking area. What should the supervisor do first? a Ask another guest to talk to them b Politely remind them of the policy c Ignore the guest 6 Which principle of policy enforcement ensures fair treatment of staff? a Consistency b Clarity c Professionalism 7 Which policy ensures tables and stations are always clean during operations? a Clean-As-You-Go (CAYGO) b Grooming standard c Reservation policy 8 Which policy prevents mishandling of guest money and restaurant income? a Cash handling and reporting b Grooming c Food safety 9 A waiter is not wearing the correct uniform. Which policy applies? a Food sanitation b Grooming standards c Reservation 10 When is an incident report required? a Never report to anyone b Reservation Policy c No Outside Food & Beverage

Froggy Jumps

Dining Room Policy MasteryOnline version

Policy enforcement for dining staff.

by Glaiza De Guzman

Which of the following is a guest-related policy?

Grooming standards

Dress code

Attendance and punctuality

A staff member arrives 15 minutes late without notice. What policy is violated?

Attendance and punctuality

Clean-as-you-go

Reservation policy

Why is it important to enforce policies consistently?

To give staff more freedom

To make staff afraid

To avoid favoritism

Which operational policy prevents accidents and contamination?

Reservation policy

Food safety and sanitation

Payment policy

A guest insists on smoking in a no-smoking area. What should the supervisor do first?

Ask another guest to talk to them

Politely remind them of the policy

Ignore the guest

Which principle of policy enforcement ensures fair treatment of staff?

Consistency

Clarity

Professionalism

Which policy ensures tables and stations are always clean during operations?

Clean-As-You-Go (CAYGO)

Grooming standard

Reservation policy

Which policy prevents mishandling of guest money and restaurant income?

Cash handling and reporting

Grooming

Food safety

A waiter is not wearing the correct uniform. Which policy applies?

Food sanitation

Grooming standards

Reservation

When is an incident report required?

Never report to anyone

Reservation Policy

No Outside Food & Beverage

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Dining Room Policy Mastery

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Dining Room Policy MasteryOnline version

by Glaiza De Guzman

Which of the following is a guest-related policy?

A staff member arrives 15 minutes late without notice. What policy is violated?

Why is it important to enforce policies consistently?

Which operational policy prevents accidents and contamination?

A guest insists on smoking in a no-smoking area. What should the supervisor do first?

Which principle of policy enforcement ensures fair treatment of staff?

Which policy ensures tables and stations are always clean during operations?

Which policy prevents mishandling of guest money and restaurant income?

A waiter is not wearing the correct uniform. Which policy applies?

When is an incident report required?

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