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Crossword Puzzle
Crossword Puzzle

Administración de la Calidad

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Administración de la Calidad
 

Crossword Puzzle

Administración de la CalidadOnline version

Resuelve el siguiente crucigrama en base a los temas 8.1, 8.2, 8.4 y 8.7

by FATIMA BENITEZ
1

Capacidad de un producto o servicio para satisfacer al cliente.

2

Etapa previa a la elaboración del producto donde se definen especificaciones.

3

Grado en que la producción se ajusta al diseño.

4

Tiempo de uso de un producto antes de fallar.

5

Resultado de combinar confiabilidad y mantenimiento.

6

Garantía, reparación o reemplazo posterior a la venta.

7

Apariencia de instalaciones, equipos y personal.

8

Capacidad de empleados para transmitir confianza.

9

Atención cuidadosa e individualizada al cliente.

10

Propuso 14 principios de calidad y la mejora continua.

11

Autor de la trilogía de la calidad.

12

Planeación, control y mejoramiento de la calidad.

13

Aportan gran parte de los componentes del producto.

14

Certificación de calidad que exige control estadístico.

15

Estrategia para evitar defectos desde el diseño.

12
3
9
4
15
6
1
10
5
13
14
2
8
9
0
0
0
11
 
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