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Froggy Jumps
Froggy Jumps

Momentos de Verdad: Servicio al Cliente

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Momentos de Verdad: Servicio al Cliente

Froggy Jumps

Played 525
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Juego de momentos de verdad en servicio.

Created by

Omar Mendoza
Omar Mendoza
Colombia

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Momentos de Verdad: Servicio al Cliente
 

Froggy Jumps

Momentos de Verdad: Servicio al ClienteOnline version

Juego de momentos de verdad en servicio.

by Omar Mendoza
1

¿Qué es un momento de verdad en el servicio al cliente?

2

¿Quién acuñó el concepto de momentos de verdad?

3

Ejemplo de momento de verdad en una tienda.

4

En servicio al cliente, ¿qué es más importante?

5

¿Qué proceso ayuda a gestionar momentos de verdad?

6

Ejemplo de recuperación de servicio.

7

¿Qué indicador mide la satisfacción tras un servicio?

8

¿Qué actitud mejora el momento de verdad?

9

¿Qué práctica evita momentos de verdad negativos?

10

¿Qué impacto tiene un buen momento de verdad?

11

¿Que estrategia ayuda a convertir un momento de verdad en una experiencia positiva

12

Un cliente llama a una empresa y el asesor responde con amabilidad,soluciona el problema y termina la llamada cordialmente.¿Que tipo de momento de verdad se generó?

13

¿Cual de los siguientes NO es un ejemplo de servicio al cliente efectivo?

14

¿Que puede causar un momento de verdad negativo?

15

¿Que acción refleja un buen servicio al cliente durante un momento de verdad?

 
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