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Froggy Jumps
Froggy Jumps

Quiz de Optimización del TMO

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Quiz de Optimización del TMO

Froggy Jumps

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About this activity

Evalúa tus conocimientos sobre los conceptos clave y las estrategias prácticas para reducir el (TMO). Este cuestionario de 10 preguntas te ayudará a identificar áreas de mejora y a reforzar lo aprendido en el módulo de capacitación

Created by

Dayanna Jiménez Bello
Dayanna Jiménez Bello
Colombia

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Quiz de Optimización del TMO
 

Froggy Jumps

Quiz de Optimización del TMOOnline version

Evalúa tus conocimientos sobre los conceptos clave y las estrategias prácticas para reducir el (TMO). Este cuestionario de 10 preguntas te ayudará a identificar áreas de mejora y a reforzar lo aprendido en el módulo de capacitación

by Dayanna Jiménez Bello
1

Si tu TMO es alto debido a la fase de Conversación (TMC), ¿qué podría estar ocurriendo?

2

¿Cuál es el objetivo principal de la métrica TMO (Tiempo Medio de Operación)?

3

¿Qué componente del TMO se ve afectado por silencios en las conversaciones de Chat?

4

Según el texto, ¿qué acción ayuda a reducir el TMO en la fase de post-conversación?

5

La fórmula para calcular el TMO es:

6

Un consejo clave para reducir el TMO durante la conversación (TMC) en chat es:

7

¿Cuál es la principal diferencia entre el TMO y el TMC?

8

Según el 'Checklist Operativo Diario', ¿qué se recomienda hacer después del turno?

 
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