Hotel Staff

Froggy Jumps

(1)

Played 42

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About this activity

Hotel staff knowledge quiz

Created by

Diah Adelianie

Indonesia

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	vicky ganteng August 25, 2025	% 100	01:35
2	Pradnya August 25, 2025	% 100	01:50
3	Diah Adelianie August 25, 2025	% 100	01:55
4	ayu puspa August 25, 2025	% 90	01:18
5	warwick August 25, 2025	% 90	01:20
6	Ara Ariska August 25, 2025	% 90	01:24
7	Widi kusuma August 25, 2025	% 90	01:27
8	I Kadek David August 25, 2025	% 90	01:36
9	Ardi August 25, 2025	% 90	01:40
10	Wahhaya August 25, 2025	% 90	01:42

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Froggy Jumps Hotel StaffOnline version Hotel staff knowledge quiz by Diah Adelianie 1 Which department handles guest check-in and check-out? a Housekeeping b Front Desk c Maintenance 2 Which task is typical for a bellhop? a Room maintenance b Luggage handling and guiding guests to rooms. c Catering duties 3 Which role is responsible for cleaning guest rooms? a Front Desk b Concierge c Housekeeping 4 What should a receptionist do for a late check-out request? a Ignore the request b Check availability and offer late checkout. c Cancel the reservation 5 Which department handles guest complaints and requests? a Guest Services b Maintenance c Housekeeping 6 Which role coordinates activities between guests and hotel departments? a Bellhop b Concierge c Housekeeping 7 What is the primary goal of housekeeping? a Provide security b Manage bookings c Keep rooms clean and comfortable. 8 What should staff do before leaving a guest room? a Close the door and leave without checking b Ensure the room is clean, restocked, and secure. c Ignore guest preferences 9 Which document helps resolve guest billing disputes? a Room service menu b Guest folio c Maintenance log 10 What is a key element of professional guest service? a Slow, unhelpful responses b Rudeness and ignoring requests c Polite, proactive communication.

Froggy Jumps

Hotel StaffOnline version

Hotel staff knowledge quiz

by Diah Adelianie

Which department handles guest check-in and check-out?

Housekeeping

Front Desk

Maintenance

Which task is typical for a bellhop?

Room maintenance

Luggage handling and guiding guests to rooms.

Catering duties

Which role is responsible for cleaning guest rooms?

Front Desk

Concierge

Housekeeping

What should a receptionist do for a late check-out request?

Ignore the request

Check availability and offer late checkout.

Cancel the reservation

Which department handles guest complaints and requests?

Guest Services

Maintenance

Housekeeping

Which role coordinates activities between guests and hotel departments?

Bellhop

Concierge

Housekeeping

What is the primary goal of housekeeping?

Provide security

Manage bookings

Keep rooms clean and comfortable.

What should staff do before leaving a guest room?

Close the door and leave without checking

Ensure the room is clean, restocked, and secure.

Ignore guest preferences

Which document helps resolve guest billing disputes?

Room service menu

Guest folio

Maintenance log

What is a key element of professional guest service?

Slow, unhelpful responses

Rudeness and ignoring requests

Polite, proactive communication.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Hotel Staff

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Hotel StaffOnline version

by Diah Adelianie

Which department handles guest check-in and check-out?

Which task is typical for a bellhop?

Which role is responsible for cleaning guest rooms?

What should a receptionist do for a late check-out request?

Which department handles guest complaints and requests?

Which role coordinates activities between guests and hotel departments?

What is the primary goal of housekeeping?

What should staff do before leaving a guest room?

Which document helps resolve guest billing disputes?

What is a key element of professional guest service?

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