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Quiz de Comunicación Verbal

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Quiz de Comunicación Verbal

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About this activity

Verdades y mentiras sobre la comunicación verbal

Created by

Maria Fernanda
Maria Fernanda
Colombia

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Quiz de Comunicación Verbal
 

Quiz de Comunicación VerbalOnline version

Verdades y mentiras sobre la comunicación verbal

by Maria Fernanda
1

Instruir implica acompañar al cliente y guiarlo para realizar actividades como comprar en línea o llenar un formulario.

2

La comunicación escrita no utiliza medios digitales como correos electrónicos ni mensajes de texto.

3

Informar es uno de los propósitos de la comunicación y busca transmitir información clara y precisa.

4

La comunicación verbal escrita no tiene versión oral.

5

Apelar significa exigir cooperación del cliente sin participación activa.

6

Expresar consiste en manifestar actitudes, sentimientos o intenciones.

7

La comunicación verbal puede ser oral e incluir elementos no verbales como tono y gestos.

8

Informar solo se utiliza para ventas y no para procesos o tiempos de entrega.

9

Persuadir busca influir de forma positiva para que el receptor tome una decisión beneficiosa.

10

La persuasión sirve únicamente para obligar al cliente a comprar.

 
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