How to save customers: Quiz

Froggy Jumps

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Let's test your retention knowledge

Fer Barranco

Mexico

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Froggy Jumps How to save customers: QuizOnline version Let's test your retention knowledge by Fer Barranco 1 What is the main porpuse of prevention stage? a Help customers to see the value of the purchase b Start a new marketing campaign c Ensure customers remain engaged with the company 2 Why is important to focus on customer retention? a To avoid making unnecessary sales b Keeping tenure customers helps company's revenue c Marketing strategies are more reliable 3 What is the first step of retention? a Solve the issue b Ask "why?" c Add value 4 What action reduce bells of churn? a Ignore customer's history b Increase prices c Ensure your product/service meets their needs 5 What role do customer service experiences play during retention? a Makes sure you understand customers feelings and provide an easy way to talk to them b Provide background about customer account and gives us feedback c It has no impact during retention